99ef Frequently Asked Questions

Yes. Creating an account on 99ef is completely free. You only deposit when you're ready to play. There are no registration fees, membership charges or monthly costs. Your account stays active as long as you're using it regularly.

At registration you only need a valid email address and a Pakistan phone number. Identity verification (CNIC or passport) is required before your first withdrawal — not at registration. It's worth having your CNIC photo ready so that when you want to withdraw, the verification process doesn't cause delays.

No. One account per person is a strict rule. Using multiple accounts with different emails, phone numbers or payment methods is a breach of the Terms and Conditions. If duplicates are found, all associated accounts will be closed and balances may be forfeited. If you've had an account before and can't access it, contact support — don't create a new one.

On the Login page, click "Forgot password?" and enter your registered email or mobile number. You'll receive a password reset link or OTP. Follow the instructions to set a new password. The link expires after a short period, so use it promptly. If you're not receiving the message, check your spam folder or contact support.

When you request your first withdrawal, the platform will prompt you to upload a photo of your CNIC (front and back) or passport. In some cases, a selfie holding your CNIC may also be requested. The name on your CNIC must match your account details. Verification usually completes within 24 hours. Once verified, future withdrawals are processed without repeating the verification.

JazzCash, Easypaisa and Raast deposits are typically instant — funds appear in your account within minutes of a successful payment. Bank transfers (IBFT/RTGS) can take a few hours, depending on your bank's processing time. If a deposit hasn't appeared within the expected window, check your transaction history in the Cashier or contact support with your payment reference.

Minimum deposit amounts vary by payment method and are shown in the Cashier before you confirm. Generally, JazzCash and Easypaisa have lower minimums than bank transfer. Check the Cashier section after logging in for the current minimums applicable to each method.

Withdrawal processing times vary. JazzCash and Easypaisa withdrawals are generally processed within a few hours once approved. Bank transfers may take 1–3 working days depending on your bank. Your first withdrawal requires completed identity verification — having your CNIC documents ready in advance avoids delays. Subsequent withdrawals to verified accounts are processed faster.

Generally, withdrawals are processed back to the same payment method you used to deposit — this is a standard anti-fraud measure. If your original deposit method is unavailable, contact support before submitting a withdrawal request. Attempting to withdraw to an unverified or mismatched method will likely cause delays.

First, check whether the payment was deducted from your JazzCash, Easypaisa or bank account. If the amount was deducted but hasn't appeared in your 99ef balance after 30 minutes, note down your transaction reference number and contact support via live chat. Do not submit the same payment again before confirming with support — this can result in a duplicate charge.

Yes. Cricket betting is a core part of the 99ef sports section. You can bet on Pakistan Super League (PSL) matches, T20 internationals, ODI series, Test matches and other international cricket tournaments. Live in-play betting is available on most matches — odds update in real time as the game progresses. Football and Esports markets are also available.

Yes. Live Casino tables — including live Baccarat, Roulette, Blackjack and Teen Patti — are fully accessible on mobile. You can play via the browser on your phone or download the 99ef app from the Download page for a more stable, optimised experience. A decent internet connection (4G or Wi-Fi) is recommended for smooth live dealer streaming.

Slot and RNG games on 99ef use certified random number generators from established providers, meaning outcomes are statistically random and not influenced by previous results or account status. Live Casino games use real physical equipment — cards, roulette wheels — dealt by human dealers, streamed in real time. The house edge is built into the game rules and is the same for every player.

Minimum bet amounts on cricket and sports markets are shown when you place a bet. They vary by market type and event. In-play markets during PSL and T20 matches sometimes have different minimums than pre-match bets. Check the betslip for the current minimum applicable to your selection.

Wagering requirements (also called playthrough requirements) mean you need to wager the bonus amount a specified number of times before it can be withdrawn as real money. For example, a bonus with 20x wagering means you'd need to place PKR bets totalling 20 times the bonus amount. The exact requirement for each promotion is stated in that promotion's Terms. Check the Promotions page for current offers and their conditions.

Every PKR bet placed on 99ef earns loyalty points that count toward your VIP tier. The programme runs from Bronze through to Platinum, with each level offering better rewards — including faster withdrawal processing, personalised bonuses, higher cashback rates and dedicated account support. You can check your current tier and points balance from your account dashboard. Visit the VIP page for full tier details.

Bonuses can be cancelled for a few reasons: making a withdrawal before completing wagering requirements, playing games that are excluded from bonus wagering, requesting to remove the bonus manually, or being found to have violated the Terms and Conditions. If you believe a bonus was cancelled incorrectly, contact support with your account details and the specific promotion in question.

Yes. If you'd prefer to play without bonuses — for example, if you don't want wagering requirements attached to your deposits — you can contact support to disable promotional offers on your account. Some players find it simpler to play with their own PKR balance without the conditions that come with bonuses. This preference can also be set from account settings if the option is available.

Download the APK from the Download page. Before installing, go to your Android phone's Settings, then Security or Privacy, and enable "Allow installation from unknown sources" (the exact path varies by Android version). Open the downloaded APK file and follow the on-screen prompts. Once installed, log in with your existing 99ef credentials. You won't need to re-register.

Yes. The 99ef app includes the full Cashier, so you can deposit via JazzCash, Easypaisa, Raast, bank transfer and cards directly from your phone. Withdrawals also work through the same methods in the app. Your PKR balance is synchronised in real time across the app and website — they're the same account.

First, check your internet connection — Live Casino and sports betting require a stable connection. Close the app fully and reopen it. If it still doesn't load, check whether a newer version of the app is available on the Download page — updates fix most compatibility issues. Clearing the app cache from your phone settings can also help. If none of this resolves it, contact support and mention your device model and Android/iOS version.

Yes. You can apply a cooling-off period (a short-term break of a few days to several weeks) or a self-exclusion for a longer period directly from Account Settings under Responsible Gaming. During a cooling-off or self-exclusion period, your account is restricted from play and deposits. These tools are there to be used — there's no penalty for taking a break.

No. 99ef is strictly for adults aged 18 and over. Age confirmation is required at registration and identity verification (CNIC) is conducted before withdrawals — this process confirms age. If you're a parent or guardian concerned about a minor accessing gambling platforms, consider using parental control software on shared devices. Read more on the Responsible Gaming page.

If you feel you're spending more than you're comfortable with, chasing losses, or gambling is affecting your daily life, use the self-exclusion option in Account Settings to block access to your account for a significant period. Talk to someone you trust. 99ef's responsible gaming tools — deposit limits, session reminders, cooling-off and self-exclusion — exist specifically for situations like this. Visit the Responsible Gaming page for more guidance.